16
Still asking for basic access
Across two properties, and three years after the spinal-cord-injury identification, I was still pleading with SMBC for essential aids and adaptations.
A bungalow was not automatically accessible—or safe. When West Midlands Fire Service inspected the kitchen in October 2022, before I started working at Michael Page, they described it as a fire hazard. The kitchen remained unsafe enough that carers came to cook for me three times a day.
The wet room was also unsafe. The toilet frame was loose and frequently tipped over. Initially, there was no suitable shower seat. The large chair eventually provided blocked wheelchair access to the sink and made it difficult to fit my wheelchair into the room while showering.
For five years, I relied on workarounds. The floor flooded after every shower until July 2026, when SMBC finally dug it down sufficiently to contain the water. That late correction addressed one defect; it did not resolve the kitchen, wet-room, wheelchair-access and wider adaptation failures. The outstanding issues remain, and the bungalow remains uninhabitable.
These were not preferences or requests for an ideal home. They were basic fire, hygiene, transfer and wheelchair-access requirements.
Nearly seven years after my spinal-cord injury was identified, I am still asking the NHS and council for basic aids and adaptations. That is not a typical delay. The traumatic nature of the injury, its preventability in my account and the difficulty obtaining legal support created another major barrier. Mum is now paying for solicitors to help pursue the unresolved benefit entitlement and the back payment I believe I am due.